Call us if you...

  • You have lost data;
  • Your computer has failed to boot up;
  • Your hard drive or data partition has become inaccessible;
  • Your data is corrupt;
  • Your hard disk has crashed and does not show up any more; ("operating system not found" message.)
  • Your laptop is dead or extremely slow in booting up or running applications;
  • You have you dropped your portable hard drive or your laptop;
  • Your hard disc is making clicking or clunking noises

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Encrypted Data Recovery

The best  In Encrypted Data Recovery

DHAG  is trusted by hundreds of organizations in Tanzania and in Kenya  to recover encrypted data.

DHAG Data Recovery engineers have over 25 years of data recovery experience and the industry’s most advanced tools to recover encrypted media and files. Our engineers also use strict data security protocols to ensure data privacy through all stages of the data recovery process. Your data is secure from the time we receive it until it is returned to you. DHAG encrypts your recovered data before returning it to you.
DHAG requires that end users or administrators provide their encryption information (user key, password or pass-phrase) in order to recover encrypted data. Please be prepared to provide this information to your data recovery specialist in order to save time on our recovery.

 The process of Recovering from an Encrypted Hard Drive

Recovering from hard disk drives that are encrypted follows the same handling procedures as all other media. The process is outlined in the following high-level steps:

  1. Cleanroom Escalation (if necessary): When physical or electronic damage is present
  2. Decryption Process
  3. Image drive data
  4. Hard Drive Operation Assessment
  5. Secure original media
  6. Create DHAG  Verifile list of recoverable data and send to the customer for approval
  7. Repair file system
  8. Prepare data for delivery
  9. Encryption of data for delivery

Why us ?

Our new “decryption-on-the-fly” process drastically reduces the time it takes to decrypt a drive and produces better results. This proprietary process scans only the portions of the drive which contain data. We can image more data in a shorter amount of time than the traditional process which significantly reduces our customer’s downtime.
DHAG requires a user key, password, pass-phrase, or encryption software key file in order to decrypt the data. Some companies may also utilize a challenge/response methodology for providing the decryption credentials for their environment. DHAG engineers will work with the provider of those credentials once we receive your media for recovery.
If providing any login credentials is against an organization’s security policy, there are a few other options for data recovery. DHAG is able recover the data through our standard process in its encrypted form on a new piece of media. The data will remain encrypted until you receive it back and it is opened by someone with a key. Since DHAG is unable to produce a report of recoverable files, the customer will not know if we succeeded in recovering the critical data until they decrypt it.

Call us today for more information or a free consultation +255 689 646 652

Clients who face data loss disasters on proprietary or very complex systems can take advantage of an in-house team of developers and engineers who are specially trained to provide Custom Solutions for data recovery.
Quick path to  Data Recovery Services:

Media Type Data Type System Type
Hard Drive Data Recovery Email Data Recovery     NAS & SAN Data Recovery
Tape Data Recovery Database Recovery RAID Data Recovery
SSD Data Recovery Digital Photo Recovery Operating System Recovery
Encrypted Data recovery Server Recovery Laptop Data Recovery
Mobile Device Data Recovery File Recovery Desktop Data Recovery


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